A few months ago Mr. Nippies was in Germany on business. So, we at NIPPIES decided to shop around and try to find an international calling plan, other than MCI's, which would save us a few dollars. Verizon seemed to have the answer!
The Verizon recruiter told us that for $39.99 we would get unlimited long distance calling in the United States. Of course, applicable taxes and surcharges would apply. Of course!
The calls to Germany would also be a few cents cheaper per minute than what we were currently paying, we were cheerfully assured. These calls would cost about fifteen cents per minute compared to the approximately .17 cents per minute we were paying to MCI. (Unfortunately, Verizon owns MCI. We find this terribly ironic and sad, considering that Verizon is the former Ma Bell, the telephone monopoly which MCI founder William MacGowan fought so valiently for fifteen years to break up. How sad is that??).
Anyway, all seemed hunky-dory in the first few days with Verizon. It was like a honeymoon! We made our calls to Germany, secure in the knowledge that we were saving a few pennies here and there! Pennies, after all, do add up. And, when a few weeks later, Mr. Nippies returned to Phoenix, Arizona, where he was then working 2 out of every 4 weeks, we would call there all we wanted for only $39.99 per month, instead of the former price of $59.99 that we had been paying to MCI. Life was good.
Unfortunately, things went wrong very quickly. During the first week of our attempts to call Phoenix, we were unable to get thru. After a bit of a tadoo, we reached a Verizon operator. We were told by the Verizon operator that "our long distance service in Pennyslvania is down". We at NIPPIES had NEVER heard of such a thing, but who are WE to question Verizon?
"Would you like me to dial that number (in Phoenix) for you, ma'am?" we were asked? "Sure, as long as there is NO charge," we at NIPPIES replied sweetly. Oh, no charge, we were assured.
Well, guess what? We at NIPPIES had to do the same thing later that night. The conversation was repeated. Service down....offer to dial....charge?...no charge, etc.
Flash forward to the first Verizon bill. Ohmygod. $249.00 plus change. And this was NOT including the last MCI bill, which came to nearly $50.00. Both bills came in JUNE. Go figure.
How on earth did Verizon get from a $39.99 per month promise to a $249.00 bill? We aren't sure, because the bill was, to say the least, very MURKY. What WAS clear was that we were NOT charged the promised pennies per minute to Germany, but rather about $1.50 per minute. The long distance calls came to nearly $100, or about 10x more than they should have cost.
The operator assisted calls to Phoenix were another story. We at NIPPIES were charged $7.50 PER CALL, or $15.00 total.
To make a long story short, by August we at NIPPIES had paid Verizon a total of nearly $200.00, and MCI nearly $50.00 FOR THE SAME PHONE. And Verizon still demanded another $62.10. We at NIPPIES refused to pay this amount until we explained a clear explanation of how, considering how much we'd already paid, we could owe this much more. We begged, screamed, and called and wrote to Verizon. No clear response, only THREATS to cut service, were given to NIPPIES. We at NIPPIES demanded a clear debit/credit type sheet explaining every charge Verizon was making with every payment we had made, because, we explained, the Verizon bills were very unclear and not easily understood. The slick Verizon rep not only denied us that request, but she hinted that we were liars by stating that she'd "never heard of our long distance service going down". Hmmmm....then WHY were we charged for 2 operator assisted calls?
The explanation for the nearly $1.50 per minute to Germany charges? Oh, when we made those calls, we were told, we weren't on Verizon's service yet. Really? THEN HOW DID VERIZON KNOW ENOUGH TO CHARGE US FOR THESE OVERSEAS CALLS?????
For many reasons, we at NIPPIES cannot afford to be without long-distance service. So we paid Verizon the ransom they were demanding for our long distance telephone service.
We have now been without the long-distance service for about 15 days, even though Verizon no doubt has been in possession of our $62.10 check for at least a few days. This story will be continued...
In the meantime, if you are thinking of switching to Verizon from another service, PLEASE think again.
November 20th: Well, Verizon got what they wanted - overpayment, in our opinion, of nearly one hundred dollars.
Us? We had three days without service in the past six weeks or so....due to the rain. Is it Verizon's fault? We didn't even bother calling, just waited out the story. After all, how would we call?
December 1st tried to switch our telephone service provider to Vonage.
We at NIPPIES were impressed with the Vonage price and, we must confess, we loved their commercial. But we had no luck in our attempted escape from the clutches of Verizon telephone. The nice people at Vonage told us that in our escape attempt from Verizon we'd have to pack lightly and leave our old telephone number behind. Is this Verizon's fault? Don't know. We at NIPPIES will let you know...